Shipping & Payment Info

Shipping: Carried out with GLS starting from €7.

Returns: Returns are the responsibility of the customer, who must ship the item back to the company in order to receive an exchange or refund.

Payment Methods

For payment of the Product price and the related shipping and delivery costs, the Customer can choose from the following methods:

Credit and Prepaid Cards

For online orders on the website www.ceramprotolab.it, payments with credit and prepaid cards (e.g., PostePay) are accepted without any additional charges on the product and shipping costs. At the time of online purchase, simultaneously with the Order Confirmation, the relevant banking institution will charge the credit card provided.

At no point during the purchase process does Ceram Proto Lab have access to the Customer's credit card information (e.g., credit card number or its expiration date), as this information is transmitted via a secure connection with an encrypted protocol directly to the site of the entity managing the electronic payment (bank or PayPal). No computer archive of the Seller will store such data. Therefore, the Seller cannot be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.

**PayPal**

If the Customer has a PayPal account, CeramProtoLab offers the option to make payments using the email and password associated with their account on www.paypal.com.

**Bank Transfer**

The Customer can choose to pay the Order quickly and securely using a bank transfer; the details for making the transaction will be communicated to the Customer in the order confirmation email.

In this case, the Order will be processed only after the amount due has been credited to the Seller's bank account and, in any case, not before 2 business days.

Warranty

Your purchases are always insured to ensure maximum security during transport.

**Customer Service**

For information and/or assistance with our products, online purchasing methods, or ongoing orders, you can contact us by sending us an email or calling us.

Email address: info@ceramprotolab.it

Phone number: 3519644114